Last updated: April 2026

Privacy Policy

At Hamlah, we are committed to protecting your privacy and personal data. This policy describes how we collect, use, and protect your information.

1. Introduction

Hamlah ("Hamlah", "we", "us", or "our") is committed to protecting the privacy of users of our platform. This Privacy Policy explains how we collect, use, and disclose personal data when you use our website, applications, and services (the "Service"). By using the Service, you agree to the practices described in this policy.

2. Information We Collect

We collect various types of information to provide and improve our services, including:

  • Account Data: Name, email address, phone number, and business name.
  • Trip & Reservation Data: Details of trips you create and traveler information you enter into the platform.
  • Financial Data: Payment records and invoices associated with your account.
  • Usage Data: Information about how you interact with the platform (pages visited, session duration, access logs).
  • Technical Data: IP address, browser type, operating system, and cookie data.

3. How We Use Your Information

We use the collected data for the following purposes:

  • To provide, operate, maintain, and improve the Service.
  • To create and manage your account and verify your identity.
  • To send service notifications, technical updates, and administrative communications.
  • To respond to your inquiries and support requests.
  • To analyze usage patterns and improve platform performance.
  • To comply with legal and regulatory obligations.

4. Data Sharing with Third Parties

We do not sell your personal data to any third party. We may share your data only in the following circumstances:

  • Service Providers: Trusted partners who help us operate the platform (e.g., cloud hosting, payment processing) under strict confidentiality agreements.
  • Legal Requirements: When necessary to comply with court orders or applicable regulatory requirements.
  • Business Transfers: In the event of a merger, acquisition, or asset transfer, with prior notice to you.

5. Data Protection & Security

We implement appropriate technical and organizational security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption (SSL/TLS), access controls, and continuous security monitoring. However, no information system can be completely guaranteed to be secure.

6. Cookies

We use essential cookies necessary to operate the Service (such as maintaining your login session and language preferences), as well as analytical cookies to understand usage patterns and improve the platform. You can configure your browser to reject non-essential cookies, though this may affect some platform functionality.

7. Data Retention

We retain your personal data for as long as your account is active or as necessary to provide the Service. Upon account termination, we will delete your data within a reasonable period, except where legal or regulatory obligations require longer retention.

8. Your Rights

Under applicable regulations, you have the right to:

  • Access the personal data we hold about you.
  • Request correction or update of inaccurate data.
  • Request deletion of your data where legally applicable.
  • Object to or request restriction of data processing.
  • Request portability of your data in a machine-readable format.

To exercise any of these rights, contact us at: privacy@hamlah.co

9. Changes to This Policy

We reserve the right to modify this policy at any time. We will notify you of any material changes via email or a prominent notice within the platform. Your continued use of the Service after changes are posted constitutes acceptance of those changes.

10. Contact Us

If you have any questions about this policy or our privacy practices, please contact us: